Refund policy
Last Updated: July 14, 2025
At Nineteen o Four, we create small-batch, limited-run styles—each piece is carefully made and quality-checked. As a result, we do not offer refunds or returns unless the item is damaged or defective. However, we do offer exchanges for size-related issues. Please read the policy carefully before placing your order.
Returns & Refunds
We do not offer refunds or general returns as part of our brand policy. Returns are only accepted if:
● The product received is damaged in transit, or
● There is a verified manufacturing defect.
To raise such a request, email us at nineteenofourteam@gmail.com or DM us on Instagram within 48 hours of delivery.
Please include:
● Your Order ID
● Clear photos of the issue
● A brief description of the defect
Once verified, we will arrange a replacement or issue store credit. Refunds are processed only in rare cases where a replacement is not possible.
Size Exchange Policy
We understand that sizing can sometimes be tricky. We offer size exchanges only (no refunds or style swaps) under the following conditions:
● The exchange request is raised within 7 days of delivery
● The product is unused, unwashed, and in its original packaging with tags intact
● The requested size is available in stock
To initiate a size exchange, please contact us at nineteenofourteam@gmail.com with your Order ID and the size you’d like to exchange for.
If the requested size is unavailable, we will issue store credit valid for 6 months.
What’s Not Eligible
● Worn, washed, or altered products
● Products without original packaging or tags
● Items returned without prior communication
● Bodysuits, accessories, or items marked as final sale
We reserve the right to reject any item that does not meet our return/exchange criteria.
Shipping for Exchanges
● If the exchange is due to a fault on our end (e.g., incorrect size sent or damaged product), we will cover the reverse shipping costs.
● For voluntary size exchanges, customers may be required to bear the shipping costs for returning the product.
Need Help?
Our team is always happy to help.
For support, reach out to us at nineteenofourteam@gmail.com or DM us on Instagram @nineteenofour.in.