Privacy policy
Privacy Policy
Effective Date: July 14, 2025
Website: https://nineteenofour.in
Nineteen o Four (“we”, “our”, “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you share with us.
By visiting our website or interacting with us via email, WhatsApp, Instagram, or placing an order, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect the following types of information when you interact with us:
a. Personal Information
● Full name
● Email address
● Phone number
● Shipping and billing address
● Payment details (processed via secure third-party gateways, we do not store card details)
b. Order & Transaction Information
● Products purchased
● Order history
● Communication related to your purchase or support
c. Technical Information
● IP address
● Device and browser type
● Cookies and session data
● Location data (based on your IP)
d. Communication Data
● Messages you send via email, chat, WhatsApp, or Instagram
● Survey responses or reviews you provide
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2. How We Use Your Information
We use your data to:
● Fulfil and manage your orders
● Communicate order updates, tracking info, and customer support
● Personalize your shopping experience
● Improve our website, offerings, and customer service
● Send promotional emails or WhatsApp messages (only with your consent or opt-in)
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3. Sharing Your Information
We do not sell your personal data. We may share your information with:
● Trusted logistics and courier partners for order delivery
● Payment gateway providers to process secure transactions
● Technology platforms like Shopify, Razorpay, or WhatsApp for website operations
● Legal or regulatory bodies, if required by law or legal proceedings
All third parties are bound to protect your data under confidentiality agreements.
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4. Data Retention
We retain your data:
● For as long as necessary to fulfill the purpose for which it was collected
● Or as required by law, financial records, or dispute resolution
You can request deletion of your personal data anytime by writing to nineteenofourteam@gmail.com.
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5. Your Rights
You have the right to:
● Access, update, or delete your personal information
● Withdraw marketing consent (unsubscribe links are provided in all promotional emails)
● Request a copy of your data stored with us
To exercise your rights, please email nineteenofourteam@gmail.com.
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6. Data Security
We use SSL encryption, secure servers, and restricted access protocols to protect your personal data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your information using commercially reasonable means.
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7. Cookies Policy
Our website uses cookies and similar technologies to:
● Enable core website functionality
● Understand user behaviour
● Serve personalized content
You may choose to disable cookies in your browser settings, but it may impact your shopping experience.
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8. Third-Party Links
Our website may contain links to third-party platforms (e.g., Instagram, payment gateways). Once you leave our site, we are not responsible for their privacy practices or content. Please read their respective privacy policies before sharing any personal information.
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9. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: nineteenofourteam@gmail.com
Instagram: @nineteenofour.in